Our Agreement

These terms and conditions (the "Terms") are the terms which apply when you access the website http://www.murato.ph (the "Website") or place orders to purchase any of the products made available to you on the Website. Any reference to "we"/"us"/"our" in these Terms is a reference to MuraTo and any reference to "you"/"your" means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference.

Changes to Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. While we will announce changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you may simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please contact us via our contact form.

Ordering Process and Order Confirmation

Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register.

By placing an order for the delivery of goods via this Website:

for delivery destinations within the Philippines you are making an offer to MuraTo.ph to deliver the goods described in your order upon the terms described in your order.  Such preference should be noted upon logging your order.  Once you have placed an order for goods (and delivery if applicable) you will receive a confirmation that your order has been received (see below). Please note that this does not constitute acceptance by us.

The contract for purchase of the product is formed when we send you an email dispatch confirmation.

You may select items from our range of products, details of which will be added to the "Shopping Cart" by clicking on the "Add to Cart" button. By clicking on the "Checkout" button in the Shopping Cart, you submit an offer to buy the goods in the Shopping Cart. As soon as this offer is accepted by us via an Acceptance Email (as described below) your order forms a binding contract of sale for products between you and us.

Before placing an order you can view and amend your order details at any time by clicking on the "Shopping Cart".

You will automatically be sent an email confirming receipt of your order (the "Confirmation Email") with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact us immediately at support@murato.ph or via our contact form.

We will send a second email when we dispatch your goods which shall constitute our acceptance of your order (the "Acceptance Email") at which point a binding contract of sale for products will be concluded between you and us. Where
applicable this email will also constitute our acceptance for the provision of delivery services. We will file a copy of any orders that are accepted by us.

Registering for a personal account

To make it easier for you to order products and arrange delivery with MuraTo if applicable using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.

To register, you must supply us via the online registration form with the following information: your name, gender, billing address and, where applicable, different delivery address. Once you click on the "Submit" button this information will be stored in our customer database. You can access, update or correct your personal account details via the "My Account" button. We will only use the stored data in accordance with our Privacy Statement which can be accessed here.

You are responsible for maintaining the confidentiality of your password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to our negligence. You agree to notify us immediately by email to support@murato.ph or by phone on +63 9266517902 if you become aware or suspect any unauthorized use of your password or username.

Your Use of the Website

By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of MuraTo.ph or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate.

Prices, Delivery Charges and Payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel no amount or payment will be charged against your account.

Prices shown are inclusive of Philippine Value Added Tax where applicable. Prices do include other taxes which may be applied in your jurisdiction.

The cost of shipping is weight-based where our system automatically calculates the shipping cost based on the estimated total weight of your ordered products.

We accept payment for products supplied by us and delivery services provided by us or MuraTo by Bank Deposits/Payments and PayPal only. For PayPal, payment will be debited from your account at the time of or shortly before the products are dispatched to you. For payments via bank deposit/payment, we will require a proof of payment from you by sending us the bank validation code written on deposit slips, and/or scanned copy of the deposit slips, as needed.  Products will only be dispatched when payment is confirmed and received by us.

Coupon Codes and Vouchers

From time to time we issue Coupon Codes and discount vouchers. We have a Coupon Code and Voucher code box situated at the "Shopping Cart" page where codes can be entered. You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Unless stated Promotion Codes cannot be used in conjunction with any other offer including Member Distributor benefits and Sale items.

If you have any questions about the use of Coupon Codes and vouchers, contact us via our contact form or call/text: +63 9266517902

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